Effective Date: 09-10-2024
At Enchanted Easel, we strive to provide a seamless and enjoyable experience when purchasing original artwork. Below, you’ll find all the details on how we handle shipping, delivery, and returns.
1. Shipping Policy
Order Processing Time
- All orders are processed within 3-5 business days.
- Custom commissions may require additional processing time depending on the complexity of the piece. I will provide you with a more accurate estimate when discussing your commission.
Domestic Shipping
- I offer domestic shipping across the United States. Shipping times vary based on your location, but you can generally expect delivery within 5-7 business days after your order has been processed.
- Shipping costs will be calculated at checkout based on the size, weight, and destination of your order.
International Shipping
- Yes, I ship worldwide! International shipping times vary based on your location. Delivery typically takes 7-21 business days after processing, depending on customs and postal services in your country.
- International shipping costs will be calculated at checkout. Please note that customers are responsible for any customs fees, taxes, or import duties that may apply.
Shipping Carriers
- I work with trusted shipping carriers like UPS, FedEx, DHL, and USPS to ensure your artwork arrives safely and on time.
Packaging
- All artwork is carefully packaged to protect it during transit. For larger or fragile pieces, additional protective materials will be used to ensure safe delivery.
Shipping Confirmation & Tracking
- Once your order has shipped, you will receive a shipping confirmation email with tracking details so you can follow your package’s journey to your door.
Lost or Damaged Items
- If your item is lost or arrives damaged, please contact me immediately at [email protected] with photos of the damage or your tracking information. I will work with the carrier to resolve the issue and arrange for a replacement or refund if applicable.
2. Return Policy
I want you to love your artwork! If for any reason you’re not completely satisfied with your purchase, you are eligible for a return under the following conditions:
Eligibility for Returns
- Returns are accepted within 14 days of receiving your order.
- The item must be in its original condition (unworn, unaltered, undamaged) and securely packaged to avoid damage during the return shipment.
- Custom commissions and sale items are not eligible for return or refund unless they arrive damaged or there is an error in the order.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact me at [email protected] within 14 days of receiving your item. Please include your order number and reason for the return.
- I will provide you with a return authorization and shipping instructions.
- Pack the artwork securely in its original packaging or equivalent protection and ship it back to me.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in the order.
- I recommend using a trackable shipping service and purchasing shipping insurance, as I cannot guarantee that I will receive your returned item.
Refunds
- Once your returned item is received and inspected, I will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited back to your original method of payment.
Exchanges
- I do not offer direct exchanges. If you’d like a different item, you can return the original piece (if eligible) and place a new order.
3. Non-Returnable Items
The following items are not eligible for return:
- Custom commissions or personalized artwork
- Sale or discounted items
- Gift cards